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What kind of support or training is provided for Mercer BenefitsMonitor?

April 26, 2017benefitsmonitor Mercer provided support TRAINING

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What kind of support or training is provided for Mercer BenefitsMonitor?

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Once purchased, there are several options for Mercer BenefitsMonitor support or training. The first is online Help which provides a quick reference to the features of the system. Or, you can visit Mercer’s technical support page on the World Wide Web to find information about product updates and releases, “how-to” documents, upcoming national training sessions, and more. Periodically, Mercer conducts webcast meetings to groups of users to demonstrate the functionality of Mercer BenefitsMonitor. If you have questions about Mercer BenefitsMonitor that are not resolved by the above options or you wish to talk to a representative, feel free to contact the Software Help Desk. Our Software Help Desk is available Monday through Friday from 8:30 AM to 5:00 PM, EST at 800-866-7474 (in the United States and Canada) or 502-561-8995 (outside the United States and Canada) or via e-mail at Software@Mercer.com.