What kind of support does NJIT offer for models purchased through the student NJIT-Dell Partnership Program?
NJIT employs Dell-certified technicians in Academic Computing Services (ACS). These technicians can diagnose and repair hardware and software issues for any computer purchased through the NJIT-Dell Partnership Program. As long as these computers are under warranty, NJIT can provide the following support: • For hardware issues, our relationship with Dell allows us to order and install warranty replacement parts from Dell for these computers. We cannot install parts obtained from a third-party, or offer hardware support if the machine is out of warranty. • For software issues, since we build the original hard drive images for each computer model, we can reimage any of these computers to their original factory state. This does not include non-NJIT software. Return to top Questions not answered in the FAQ may be e-mailed to compreq@njit.edu. You may also call the IST Computing Help Desk at (973) 596-2900.
NJIT employs Dell-certified technicians in Academic Computing Services (ACS). These technicians can diagnose and repair hardware and software issues for any computer purchased through the NJIT-Dell Partnership Program. As long as these computers are under warranty, NJIT can provide the following support: • For hardware issues, our relationship with Dell allows us to order and install warranty replacement parts from Dell for these computers. We cannot install parts obtained from a third-party, or offer hardware support if the machine is out of warranty. • For software issues, since we build the original hard drive images for each computer model, we can reimage any of these computers to their original factory state. This does not include non-NJIT software.
