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What kind of support can I expect from Shutterfly?

April 26, 2017expect shutterfly support

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What kind of support can I expect from Shutterfly?

1 Answer

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Posted

Shutterfly can not only take care of your professional digital photo printing needs, we’re also responsible for Customer Service to you as, the Gallery Owner, and to your customers. If you or your customer contacts us regarding an order be sure that you have the Order Number with you. You can get this from your Customer Transaction Report under View Reports or the Order Confirmation email. If your customers are dissatisfied with the quality, they may contact Shutterfly directly within 30 days for one free set of re-prints or their money back in accordance with Shutterfly’s standard quality guarantee as posted on www.Shutterfly.com. If you need to contact Pro Gallery customer service please send an email to progalleryhelp@cs.shutterfly.com or call Pro Gallery Customer Service at 1-800-416-1465.