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What kind of software is available to assist me, as an abuse desk, to sort, file and track spam complaints?

April 26, 2017abuse assist complaints Desk file Software sort spam track

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What kind of software is available to assist me, as an abuse desk, to sort, file and track spam complaints?

1 Answer

0

10 Posted

• Abacus commercial ticketing/tracking system designed specifically for abuse desks • Kana commercial Customer Relations Management tool • Remedy commercial Customer Relations Management tool • Request Tracker (RT and RT2) open-source ticketing tool • AbusePipe automated abuse handling software. Note that SpamCop has not tested any of the above software and does not specifically endorse any of the companies or software listed. This list is provided simply for the convenience of service providers.