What kind of privacy complaints can the TIO handle?
• telephone companies failed to block Calling Number Display (CND) • company representatives failed to protect personal information by not checking the identity of callers before giving information or changing account details • telephone companies failed to deal with unwelcome (nuisance and persistent telemarketing calls) and life-threatening calls • complainants have received unwelcome telemarketing calls from TIO members • telephone companies failed to provide a silent number after a customer asked for one • a carriage service provider/internet service provider is spamming its own customers or has not provided adequate advice/assistance about preventing spam.
