What kind of person makes a good agency records officer?
The position the person occupies must have department-wide authority, and must be given enough time to carry out the duties. Being an effective communicator, and a person others can approach comfortably with questions, are even more important that having a good understanding of the agency’s business operations and the records it keeps. A records officer who starts with solid top-down support, enthusiasm, and good people skills can learn everything else that’s needed and do an excellent job.
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