What kind of online security does the “My Utility Account” use to protect customer account information?
The City of Mesa is committed to maintaining the security and quality of data provided that is either available from or collected by our City web sites and has taken reasonable precautions to protect such information from loss, misuse or alteration. The City of Mesa maintains security standards and procedures regarding unauthorized access to electronic information to prevent unauthorized removal or alteration of data. The City utilizes 128-bit encryption and SSL services to secure all transactions that may involve payment of fees through the City web sites. Those utilizing our online payment services are encouraged to verify the validity of the site’s digital server certificate when processing payment transactions, by clicking on the “lock” icon that appears at the bottom of your browser screen when processing credit/debit card information. There is also a “Verify Certificate” link provided on all pages where payment information is requested. Checking certificate status ensures that yo
