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What kind of medical records should I gather? What if my doctor refuses to participate in submitting the appropriate medical referral letter?

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What kind of medical records should I gather? What if my doctor refuses to participate in submitting the appropriate medical referral letter?

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Our medical staff will email or fax you a list of the appropriate medical records to submit for the second medical opinion consultation. You can instruct your doctor to release selected medical records to AXA Assistance after you have signed the Release of Information (ROI), which will allow us to pursue the medical records directly from your appointed doctor. If your doctor refuses to participate, the AXA Assistance medical staff will have to evaluate the eligibility to pursue this case with the medical information available for your case. You will bear any cost related to obtaining and transferring your medical records to AXA Assistance for second medical opinion consultation.

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