What kind of marine complaints does the Agency handle?
All pilotage authorities charge for their services. When increases in pilotage charges are announced, any person can object and the Agency must carry out an investigation of the proposed increases. Port authorities have the right to set fees and any person can complain to the Agency that these fees are unjustly discriminatory. Similarly, the St. Lawrence Seaway Management Corporation can set Seaway tolls and any person can complain to the Agency that these tolls are unjustly discriminatory.
Related Questions
- Who can the client and/or family members call with questions or complaints? How does the agency follow up on complaints and resolve problems?
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