What kind of information does AIM provide?
AIM gives you: activity time and activity costs service/product cost total cost of customer why activities occur and how theyre executed how much of your capacity is being used and where detailed information about your interactions with your customers how much time people spend on non-value work that can be eliminated where to improve productivity your re-work and cost of poor quality how much time is spent with customers and each customer segment opportunities to build integrated Internet operations … and much more about the drivers of your costs, quality and growth.
