What kind of information did airlines require to operate effectively before and after deregulation took place?
For an airline to operate effectively before and after deregulation required vast changes in its managerial techniques and strategies as well as the kind of information that was deemed to be valuable. Prior to deregulation, Frontier Airlines internally generated about 95% of its operational information and based its decisions solely on this limited data. A mere 5% of its information came from outside sources, i.e., the weather bureau. The company tended to focus internally (not looking toward customer satisfaction or competition) in areas including: 1) flight information, including which routes were subsidized by the government and reservations for flights, 2) inter-departmental billing, i.e., charging $5/hour for terminal use, 3) the accounting system, which was not completely effective, but was being upgraded, etc. The most important point, however, is that the airline had the luxury of being able to be technically and economically inefficient, with little worry of timeliness or cust
