What kind of help could I expect from the CSDCAS customer support staff?
Please read all CSDCAS instructions and the entire FAQs list before you contact the CSDCAS office. Many of your questions are addressed on the web site. We strongly recommend that you E-mail your questions to csdcasinfo@csdcas.org if you do not find the answers or other information on the website. Please allow up to 3 business days to receive a reply to your inquiry. If you are still unable to find answers or other information, then you may contact us via telephone at 617-612-2030 between the hours of 9am to 5pm Eastern Time, Monday through Friday. We will provide you general and technical assistance to help you properly complete the application process. When contacting via E-mail, please provide your full name, CSDCAS id number and your detailed question.