What kind of diversity training does RBC offer?
ZH: We have a whole host of training from informal to very formal. Let me share a few examples. We have a website, called Destination Diversity, which is very popular with our employees. The site has educational and training modules that managers can download for sessions with their staff to help manage different elements of diversity, such as cultural diversity, disability issues, or dealing with diverse clients. We have a management training curriculum that all new managers are required to go through that we call Managerial Excellence. The curriculum includes sessions on client service, managing employee relationships, and change management. But integrated into these courses are the key elements of our diversity strategy. Not only do we try to weave diversity into a lot of our training, we also ensure that diversity is integrated into our messaging from the CEO and senior management. For example, during conference calls with employees, we try to ensure there is always a bit of divers
