What kind of central staff do I need for a live, interactive or hybrid telemedicine consultation service?
Critical to the success of a telemedicine consultation service is a staff of knowledgeable and skilled individuals who can establish and operate the service. This group must be of sufficient size to successfully carry out a variety of tasks including: • Representing the service within the organization • Managing the staff • Managing the service • Representing and promoting the service to the clinical staff • Liaison with individual telemedicine providers • Liaison with physicians and staff at the remote site • Supporting the technology used to provide the service • Assuring the consistency and quality of the service • Collecting the necessary information for billing • Evaluating the effects of the service • Maintaining and improving the quality of the service The group must be able to work together as a cohesive team with each member contributing his or her unique knowledge and skills in order to create and operate a successful service. Though there are several roles that need to be fi
