What kind of call volume warrants a premise-based system?
There is no definitive call volume that dictates when a premise-based system is warranted – it is really up to the company to decide. The common misconception though is that the bigger the deployment, the more sense it makes to host it. But in effect there is no minimum size here. One determining factor to adopting a hosted service is the level of specialisation the company has, i.e. if its focus is centred on the specific product or service it is offering, and contact centre processes aren’t its forte, then hosting these are definitely worthwhile.
