What key factors improve the perception that the IT organization is aligned to the business?
Bobby provided 3 pieces of research and a summary of key factors that keep IT a cost centre. First, “CEOs – 75% are happy with IT overall – but they don’t expect IT to deliver much”. IT is not seen by CIO’s as a source of innovation or a source of process improvement. We even struggle being seen as capable of managing the people and assets under our control. (Me: we do not have the reliability of a utility yet) Read more…