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What is wrong if, upon attempting to open a BSA E-Filing electronic form, Adobe Acrobat Reader starts up and I cannot display the file?

April 26, 2017Acrobat Adobe attempting BSA e-filing electronic form reader wrong

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What is wrong if, upon attempting to open a BSA E-Filing electronic form, Adobe Acrobat Reader starts up and I cannot display the file?

1 Answer

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You may not have installed the Forms Viewer, or a conflict may exist between the Forms Viewer and Adobe Acrobat Reader. Confirm that you installed the Forms Viewer by choosing Start > Programs > ICS Viewer 5.1 > ICS Viewer. If you have not installed the Forms Viewer, it can be downloaded by clicking Download Forms Viewer on the home page. If you have already installed the Forms Viewer, there may be a conflict between it and Adobe Acrobat Reader. Installation of Adobe Acrobat Reader after installing the Forms Viewer has caused problems for some BSA E-Filing users. Deinstalling and reinstalling the Forms Viewer will remedy this problem.