What is workplace change management (WCM) and why does change not always deliver on its original promise?
The term WCM describes the generic process of managing an organisation’s implementation of key changes or projects, typically to improve business performance, within the workplace. The focus of WCM is very much on people and the transition involved for them through anticipating and experiencing change. “Focusing on people in this way recognises the key role that staff have in making the desired outcome actually work to its full potential, and it maximises the organisations investment in whatever change is procured.” 2 Effective WCM is typically delivered through a structured program of communication and support activities. This approach allows staff to become aware, involved and engaged in the change process and concentrates on adequately and timely informing, preparing and supporting staff before, during and after the project or change has been implemented. Accessing a broad range of staff helps to manage their expectations, respond to expressed concerns and support them through the p
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