What is Wily Customer Experience Manager for Siebel (CEM)?
It is an appliance-like product that measures Siebel Web application performance at the business process level down to the component level for each individual by user name. This enables both business managers and IT to understand and resolve performance problems before end-users call support. What web application management challenges does it meet? Unlike technical monitoring of applets or SQL statements, Wily CEM for Siebel enables you to monitor user activities such as login, account update or purchase transactions at the business process level provide you with immediate insight into the experience of your customers. What features does it offer? It enables real-time transaction monitoring including performance trending, automated reports, customized alerting, and integration with other CA and multi-vendor solutions. What platforms does it support? It works with Web applications based on Siebel 7.7 and newer.
