What is vTone 9-1-1 service and how does it affect me?
vTone VoIP 9-1-1 Service Limitations Vianet provides VoIP 9-1-1 service to every vTone subscriber. VoIP 9-1-1 service is different from Enhanced 9-1-1 service (service provided on a traditional phone line). VoIP 9-1-1 service limitations include the following: VoIP 9-1-1 service may not be available in an electrical power outage and will not be available during a broadband Internet outage. VoIP 9-1-1 calls are sent to a call centre for screening and routing to the correct emergency response center (also known as the Public Safety Answering Point or PSAP). This is different from Enhanced 9-1-1 service where the call is sent directly to the appropriate PSAP. Due to the “nomadic” nature of vTone service (service can be moved to any location with broadband Internet access), a caller must identify his/her location to the 9-1-1 call taker in order for the call to be routed to the correct PSAP and for emergency services to be dispatched to the correct location. Subscribers of Vianet’s vTone s
