What is Voice over Internet Protocol and how can it help me with a Business Continuity Solution?
Also called VoIP, this term refers to hardware and software that enables people to use the Internet as the transmission medium for telephone calls. When deployed in a Business Continuity solution, this technology provides an added layer of availability for voice communications. Since VoIP communications are Internet based, the main phone system can be located in any geographical location, as long as all of the users have access to the Internet. In this case, users can locate their phone system in a secure facility such as an offsite third party data centre, which would not be affected if a customer’s primary location were to be compromised. Furthermore, many of the Canadian telecommunications companies such as Bell and TELUS are providing this solution, complete with aggressive Service Level Agreements for guaranteed availability, as a subscription based service so that the customer purchases no actual hardware or software. In this case, the responsibility of keeping voice communicatio
