What Is Virtual PBX?
PBX is the commonly used term for a private branch exchange, a telephone exchange system that serves one business. Originally a PBX was designed to allow companies to control their phone systems through in-house operators. Today, instead of just connecting calls, these systems also connect fax machines, computer modems, and other types of technology that route through the phone lines. Businesses embracing VoIP were, from the start, highly interested in making use of PBX systems, but they had to find a way to do so that didn’t tap their resources. The solution has been to use “hosted PBX” systems, in which an outside company manages the private VoIP system; instead of the telephone exchange system’s being located at the business, it is located at the site of the VoIP host. This arrangement allows a small business to take advantage of a comprehensive VoIP system without having to maintain a staff to keep that system running. Just as VoIP systems have begun to offer a variety of features,
