What is Velvet Glove delivery?
Velvet Glove delivery is the standard method of delivery on select products and will be indicated on the item detail page. A daytime phone number must be provided for orders that require Velvet Glove delivery. You may be contacted by the carrier to schedule an appointment for delivery. The Velvet Glove crew will deliver your item to your shipping address, bring it onto the premises, unpack it in the room of your choice (access permitting) and take away all packaging materials. They will not install or set up your item for you. Please be sure to check all items delivered by Velvet Glove before signing for the delivery. Should you find an issue with the merchandise you can refuse the order and contact customer service at the number listed on your confirmation e-mail. Once you sign, you become liable for any damage to the item.
