What is VADI, VOL?
Verizon Advanced Data, Inc. (VADI) VADI owns all of the DSL equipment, and contracts the local loop connection with Verizon (the local phone company). VADI is a DSL provider, for both wholesale and retail. VADI has numerous wholesale customers, including Verizon Online. VADI does not provide Internet access in any form; it’s just the pipeline. Verizon Online (VOL) is a retail ISP. VOL bundles the whole package and sells it to the end-user for a single price. NACC is formerly the wholesale group, and they’re still part of the local phone company. VADI contracts the NACC to handle its wholesale ordering.
If you do want to switch to a wholesale account all billing has to do is send an email to a special group and they can take care of it. There may be some confusion among the phone reps. so get them to ask a supervisor if they aren’t aware of this. (FYI, VOL and VADI are merging, but it’s going pretty slow right now.) Q: How can I get the upgrade? A: You can call 1-800-567-6789 during normal business hours Monday – Friday and ask billing for the free speed upgrade or you can just wait. If billing is busy you can talk to sales instead. The price drop is supposed to take place automatically on June 21st (except for old “grandfathered” ex-Bell Atlantic accounts, see “Will I lose anything by getting the upgrade?”), but you will have to call in now to get the the speed increase. Originally it was stated that the speed upgrade would take place automatically, but that is apparently no longer true. Q: How can I find out how far from my CO (Central Office) I am? A: If you call billing they can t
