What is US Based Call Center in India?
US Based call center is a call center of a US company that has all its operations in India. Having Indian operations has reduced their cost structures and allowed these companies to sell their onshore brands and then deliver their services with an offshore cost structure. US based call center outsourcers locate their operations in India as India is considered to be the best for outsourcing due to several reasons like large talent pool, easy availability of manpower, support of government, etc. Convergys and others have built call centers in India and are moving call volumes from US to lower cost locations. In India this is one of the major call center.
