What is up with Slysoft customer service?
I have been using the trial versions of AnyDVD and CloneDVD for the last couple of weeks and decided to purchase both as the trials have run out. To save money I used the combo purchase and proceeded to buy the software Keys needed yesterday. Everything went well until I tried to install the Registry Keys. The AnyDVD Key went well but CloneDVD Key did not work. I finally discovered that I had purchased the AnyDVD/CloneCD combo by mistake . The second Key did not work because it was for CloneCD (which I have not even downloaded) not CloneDVD. Realizing my mistake I emailed Slysoft (through the companies website) explaining my problem (which I admitted was my own fault). I asked that they email me the CloneDVD Key and cancel the CloneCD Key. As both combos cost the same I did not think there would be a problem – a minor customer service headache but manageable! I still have not heard back from Slysoft. How busy can customer service be in such a small company? Should I continue to wait or
