What is Unicenter® Service Desk Knowledge Tools?
Unicenter® Service Desk Knowledge Tools is a powerful life cycle, knowledge management product that empowers end users and analysts alike. Designed to capture valuable problem-solving experience and publish it for reuse, this solution provides dynamic self-service information to your end users, customers, employees and support analysts. What IT service challenges does it meet? The cost and complexity of supporting your end users and customers are continuously growing, and expectations are higher than ever. Problems are often complicated and the need for resolution is urgent. Providing specific resolution information to specific service consumers requires powerful knowledge management capabilities. What features does it offer? It captures and stores experience of experts in a knowledge base and provides rapid access to content through multiple retrieval methods and a single knowledge repository. It delivers workflow to manage knowledge creation, validation, publishing and retiring as we
