What is Unicenter Service Desk Dashboard?
It is a product that accesses the Unicenter Service Desk database and pulls information into several graphical and tabular views that provide a high-level status of the support operation. It also dynamically alerts management to user-defined threshold violations. What IT service challenges does it meet? It meets the challenge of service desk managers who need immediate visibility into critical service desk operational metrics and are concerned about day-to-day activities. It can dynamically alert management to user-defined threshold violations to help service managers meet their commitments and provide improved service. What features does it offer? It offers visibility into service desk operational metrics and seamless integration with Unicenter Service Desk, providing graphical displays of key performance indicators for analyst performance, issue resolution and knowledge use and alerting support management to user-defined threshold violations. What platforms does it support? Distribut
