What is Tower Tech’s availability to perform telephone and on-site diagnostics?
We can diagnose many problems by telephone the same day we receive your call, provided you give us the following information about the tower: Model Number, Serial Number, Product Number, Production Date, and estimated Ship Date. Our ability to conduct on-site diagnostics depends on the severity of your situation and the response determined by our telephone discussion with you. Typically, we can have one of our service technicians at your job site (within the U.S.) within three normal business days to diagnosis the situation further and develop a plan of action to resolve the problem.
