What is there is a mistake with my engraving?
OUR SATISFACTION GUARANTEE: Although engraved items CANNOT be returned . . . if we have made an error with your engraving ( i.e. if the engraving is different to what you have requested on your order) we will re-engrave another necklace for you and ship it out to you at no additional cost and along with a pre-paid shipping box to send back the incorrectly engraved item. Should you have questions regarding this issue, please feel free to contact customer service via phone at 1-888-85-STONE or email us at your convenience.