What is the WORST runaround you have gotten from a customer service call center?
AT&T’s Billing office. I was an Alltel customer, and had AT&T as my long distance carrier. They never got the long distance billing right, so I called, as directed by the Alltel office, and changed my LD carrier to Alltel at a fixed rate. I called AT&T, and notified them of the change, and that they were no longer my carrier. All was well, for three months. I got an AT&T bill for three months of service. I called AT&T, and after the usual holds, was told that Alltel had used AT&T lines, so they had the right to bill me. Then the girl said, and we only bill you every three months……I called Alltel, and they said it was simple, take the bill to the Alltel office, and have it faxed to the central office. Call first, and make sure Mrs. X was there, as she would handle the problem. I called, repeatedly, and not one person answered the phone. I called the central office back, and the lady said, “Well have you tried tricking them into answering the phone? When the main menu starts, push 2
