What is the WinOnLine Payment Guarantee?
The WinOnLine Payment Guarantee covers late fees and finance charges ($50.00 maximum) for payments that are scheduled at least 6 business days prior to the Due Date, excluding grace periods that may be extended by the Payee. Although WinOnLine cannot guarantee the actual delivery or posting date of the payment, fees incurred for late delivery will be covered under this guarantee if the Payee is unable to remove the fees for any reason. This guarantee is valid only if the information supplied by you is correct (payee name and address, your name and account number as it appears on the payees records). If the payment was not received and posted on time by the payee, we will attempt to have any late fees or assessed finance charges removed. If the merchant is unwilling or unable to remove them, the fees and finance charges will be paid directly to the merchant. Your account will be noted appropriately to ensure that the situation does not negatively impact your credit rating. Mortgage paym
