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What is The Wine Enthusiasts return policy?

April 26, 2017enthusiast policy Return Wine

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What is The Wine Enthusiasts return policy?

1 Answer

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10 Posted

If you are not completely satisfied with your purchase, simply return the item within 30 days for a quick exchange, refund or credit. Email or call Customer Care at 800.648.6058, 9am-6pm EST Mon-Fri, for a return authorization number. Pack items securely in original box and shipping carton and send to: Wine Enthusiast Companies 333 North Bedford Road Mount Kisco, NY 10549 We only ask that you return the merchandise in new condition and in the original packaging with your receipt. Sorry, no returns on wine cellars, cooling units, custom racks, videotapes, personalized items, CDs, software, books, food or plants. Shipping is refunded only if the wrong items were shipped, or merchandise was received damaged. For all Custom Racking, Cooling Units and Wine Cellars, pre-payment is required and a 20% restocking charge will be imposed for any cancellations after 10 days.