What is the Windows Azure SLA agreement?
Windows Azure has separate SLA’s for compute and storage. For compute, we guarantee that when you deploy two or more role instances in different fault and upgrade domains your Internet facing roles will have external connectivity at least 99.95% of the time. Additionally, we will monitor all of your individual role instances and guarantee that 99.9% of the time we will detect within two minutes when a role instance’s process is not running and initiate corrective. For storage, we guarantee that at least 99.9% of the time we will successfully process correctly formatted requests that we receive to add, update, read and delete data. We also guarantee that your storage accounts will have connectivity to our Internet gateway.
