What is the warranty on Castec products?
Products in the Custom Fabric Treatments program are guaranteed to be free of fabrication and materials defects for the life of the product, provided that the product is properly installed and is owned by the original purchaser at the time of the claim. This warranty is limited to rework or replacement only, and the factory retains the right to determine how a fabrication defect will be corrected. Replacements will be made to the original specifications only. This warranty does not include conditions or damage resulting from normal wear and tear, sun damage, misuse or abuse, improper installation, reinstallation, or damage to fabrics caused by the use of cleaning solutions or applied chemicals. Nor does the warranty include collateral costs such as installation and shipping. If you should have a problem with a product, contact your Castec Account Manager with a description of the problem, proof of purchase, and a request for a Return Authorization. No merchandise return will be accepte
