What is the very first step of implementing Knowledge Management system?
sW9 Declaration – Make a strategic announcement. Let the company know that you intend to collect, accumulate and store knowledge within each of the organizations. And that the stored knowledge can be easily accessed by anyone in the company. That the knowledge will be used to strategically align the organizations with their respective customers. Build working groups – Form working groups of people within the organization with similar interests and experience based on the customer alignment strategies. This can be accomplished by employee voluntarily signing up or be organized by an experienced person (Project Manager) who has a clear understanding of the whole company’s strategies and structure. Knowledge blueprint – After the formation of working group, there must be common agreements among group members. What are the information everyone needs to know? What is the usefulness of those information? We call these common agreements: “Knowledge Blueprint”. Knowledge is not just a black an
