What is the value of the EXIN certificates in ITSM based on ISO/IEC 20000?
Organizations, all over the world and in almost all branches of industry or public services, are looking for the ‘right’ staff to take care of their IT services. The EXIN certificates in IT Service Management based on ISO/IEC 20000 help to identify such professionals. The EXIN certificates are generally valued as an independently provided proof of competency. People with an EXIN Foundation certificate know what they are talking about and those with a Professional or Consultant/Manager certificate know how to make things work in practice and how to manage it. The EXIN qualification does not focus on one particular framework, but on the practice of IT Service Management, guided by the quality approach based on the international standard ISO/IEC 20000.