What is the value and purpose of Priority Support ?
Monthly Technical Support fees are NOT leasing fees. Discontinuing this service has no bearing on a customers Software License. User’s who choose to NOT participate in a Priority Support plan are billed at standard industry “Pay As You Go” rates for installation, training, and technical support incidents. Priority Support clients receive up to 4 hours a month of technical support and ongoing training as well as frequent software enhancements and product upgrades. For example, our Priority Support Network received the Version 3.5 software upgrade (a $1,200 value) which included two new modules for free and Version 4.0 introduced the ability to do embedded EFT/ACH billing within our software (thru our partnership with Electronic Funds Corporation), a graphical scheduling module, Power Scheduler, and many other improvements. All Priority Support clients received an upgrade to Version 4 at no additional charge! Members of our Supported User Network benefit from the ideas of other users sug
