What is the uptime?
Walston Net Design strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor “Acts of God”. Our definition of “Act of God” includes; fire, flood, tornado, earthquake, telco fiber issues (ie…Verizon cutting a fiber line somewhere), backbone peering point issues (ie…UUnet having a router go down in Virginia that wipes out Internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If Walston Net Design fails to meet it’s 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client upon request, on a case by case basis. We do not credit a full month’s service if we only have 99.4% uptime. This would not be feasible, and in turn would only negatively affect the service level we pro
BurstNET strives to maintain a 99.5% network and server uptime service level. Some specific services may advertise a higher level of service, such as the Maximum Admin product line–which offers a 99.9% SLA Guarantee. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor “Acts of God”. Our definition of “Act of God” includes; fire, flood, tornado, earthquake, telco fiber issues (ie…Verizon cutting a fiber line somewhere), backbone peering point issues (ie…UUnet having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If BurstNET fails to meet it’s 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. BurstNET does not credit a full month’s se
