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What is the typical response time for a support Phone Call or Email?

April 26, 2017email phone Response support time

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What is the typical response time for a support Phone Call or Email?

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Our goal is to attend to your issue as soon as possible. For Phone Calls: if you have to leave a voice message, we will try to get back to you within 15 minutes. Business critical issues typically have a 1 hour response time.