What is the turn around time for initial inquiries to our National Customer Service Center?
As a general rule, most visa and passport requirements are sent within 30 minutes from the time our representative is contacted and has received all relevant information. For certain types of passports, research can take longer and is dependent on how quickly we are able to obtain the requirements from the consulate or embassy.
As a general rule, most visa and passport requirements are sent within 30 minutes from the time our representative is contacted and has received all relevant information. In some cases, when the passport holder is not a U.S., Canadian, Indian, or British national, research can take longer and is dependent on how quickly we are able to obtain these requirements from the consulate or embassy.
