What is the time frame of the dispute resolution process in the Center/ADR Program?
A. The resolution of disputes is very important to The Center and its Signatory members. Therefore the center/ADR program is designed to be efficient and effective. For example, disputes should be resolved in 30 business days or less using Informal Conciliation. However, the parties themselves may extend this deadline if they are actively working to resolve the problem. Mediation is to be accomplished in 30 days, but can be extended by the parties or mediator in certain cases. Expedited Arbitration under the center rules takes 60 days from the appointment of the arbitrator. For larger disputes, filed as “Regular Arbitration” in the center/ADR program, timelines will be in accordance with the rules and procedures of the American Arbitration Association’s (AAA) Commercial Arbitration Rules currently in effect.
