What is the time-frame involved for start-up?
Once you have supplied us with you details via our questionnaires in signup form we generally require two days of “lead time” to organize your support prior to starting full customer support operations. This is to ensure the smoothest possible transition of your support services. If you are on our Dedicated Support plan you may also wish to provide an extra training period for your team members, depending on the type and complexity of your service.
