What is the Tenant Services Authorty (TSA) and what does it do?
The TSA is a new independent regulator charged with promoting and championing the interests of tenants in social housing in England. The TSA launched on 1 December 2008 and will initially focus on the regulation of all homes owned by housing associations and co-ops. This will be rolled out across all social housing in 2010. The role of the new regulator is threefold: To champion the needs and aspirations of both existing and future tenants and residents and build a detailed understanding of what they want from their housing and their landlords •To promote choice for tenants and providers of affordable homes; encouraging a growing and competitive market in exceptional management services and publishing market defining research that will shape the future of affordable housing provision •To challenge providers of affordable housing to meet and exceed the highest standards of organisational delivery through the establishment of a new standards framework that promotes choice and excellence
