What is the telecommunications relay service (TRS) charge on my bill?
TRS allows persons who have difficulty hearing or speaking on the telephone to talk with other persons. All telephone companies are required to provide free relay service under Title IV of the Americans with Disabilities Act. Arkansas Code Annotated Section 25-29-101 et seq. provides for the operation of the Arkansas Deaf and Hearing Impaired Telecommunications Services Corporation. The Corporation arranges for TRS in Arkansas and determines an assessment to be levied on each local telephone company. The Corporation may adjust the assessment each January. The assessment may be collected by the telephone company and transmitted to the Corporation monthly. Contact the Corporation at 501-375-0086 for more information.
