What is the Telecommunications Relay Service (TRS) and how does it work?
TRS is a free service, available 24 hours a day, seven days a week, that enables people who have difficulty speaking or hearing to use a standard voice telephone. Callers can contact a TRS by dialing 711 from anywhere in the United States. All WOW! phone service supports 711 dialing to access a TRS. The TRS service calls are facilitated by a communications assistant (CA) who serves as the “link” in the conversation between WOW! and the customer. The CA says, “Hello, this is the relay service. Have you received a relay call before?” The TRS service is available in English and Spanish. All conversations occurring with the assistance of a CA are confidential and cannot be disclosed by the CA. In an emergency the caller should still call 911 for the fastest response of emergency personnel. For more information regarding 711, visit www.fcc.gov/cgb/consumerfacts/711.html.
