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What is the technology that supports the askON service and what impact might it have on our IT resources or networks?

April 26, 2017askon impact Networks Resources service supports Technology

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What is the technology that supports the askON service and what impact might it have on our IT resources or networks?

1 Answer

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10 Posted

Top askON licenses its chat software from LivePerson (www.liveperson.com). LivePerson is a web-based, hosted solution. The servers managing askON are located in the UK. LivePerson’s software client is downloaded to each workstation that will be used by askON staff and the library must place the “click-to-chat” html code into their website code. Students do not have to download anything to use the service. Each person trained to staff askON is assigned a personal login and password that they use when they start their askON shift.