What is the TechNet Online Concierge?
The Online Concierge is a one-to-one Web-based chat service for TechNet subscribers. Online Concierge can be used to address non-technical questions regarding search and navigation of the TechNet site, Knowledge Base (KB) article searches, Benefits Portal and Subscriber Downloads. If you and the Microsoft Online Assistant find that you need more technical assistance during the chat, you may be directed to a more appropriate support service such as the Managed Newsgroups or the support incidents available to TechNet Plus subscribers. Online Assistants do not give direct technical support. Online Concierge does not provide answers to TechNet Plus subscription queries. For assistance on questions specific to managing subscriptions, or to make changes to your subscription by phone, online, or email, please contact TechNet Plus subscriber support.
Related Questions
- What is the difference between TechNet Online Concierge Chat, Managed Newsgroups and the TechNet Plus Direct Subscription?
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- What is the difference between TechNet Online Concierge Chat, Managed Newsgroups and TechNet Plus Direct?
