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What is the survey like? Who are the surveyors?

Survey surveyors
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What is the survey like? Who are the surveyors?

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The following is excerpted from an August 2008 interview with Michael Kulczycki, Executive Director of Ambulatory Care Accreditation at the Joint Commission (click here for the full article in the Journal of Urgent Care Medicine): “The survey process is “open book.” There are no secrets. The standards and elements of performance (EPs) which define compliance with the standards are all provided “up front.” They are the same standards and EPs the surveyors use in the evaluation. Organizations also receive a detailed agenda of the survey visit that outlines, hour by hour, the purpose of each time slot on the agenda, which staff will be involved, and any additional resources the center should have available, so they know what to expect. “Patient tracers” are the main component of the survey process, accounting for 60% of the survey time. The surveyor selects incoming patient charts as a “roadmap” through the clinic, then observes those patients (with their permission) throughout their visi

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