What is the support policy for Cenzic Hailstorm Enterprise ARC and Cenzic Hailstorm Professional running in VMware virtual environments?
Cenzic confirms that we will support customers running Cenzic applications on supported Operating Systems in a VMware virtual machine environment. Cenzic provides support for Cenzic Hailstorm Enterprise ARC and Cenzic Hailstorm Professional running in a VMware virtual environment in an identical manner as with Cenzic Hailstorm Enterprise ARC and Cenzic Hailstorm Professional running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should Cenzic suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue. While Cenzic’s products are expected to function properly in a VMware virtual environment, not all usage cases can be foreseen, some of which might present performance implications.
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